RoyalVegas Privacy Policy

At Royal Vegas, we are committed to protecting the personal information you share with us when you play at our online casino. As RoyalVegas, we understand that trust is the foundation of every relationship we build with our players, and this Privacy Policy explains what data we collect, why we collect it, and how we safeguard it. Whether you access Royal Vegas Casino Canada from your desktop or through our mobile app, we apply the same rigorous standards to every piece of information you entrust to us. This policy applies to players using the Ontario-licensed version of our site as well as our broader operations under the Cityviews Group family of brands.

Information We Collect

When you play at Royal Vegas Casino, we gather several categories of information to verify your identity, process transactions, and deliver a personalised gaming experience. Our RoyalVegas platform collects registration details such as your name, date of birth, address, email, and phone number at the point of sign-up. We also collect payment information when you deposit or withdraw funds using Visa, Mastercard, Interac, American Express, Apple Pay, eCheck, or direct bank transfer, always requiring that the account belongs to the named account holder.

• We collect identity documents (ID and proof of address) as part of our Know Your Customer (KYC) verification process
• We record your gameplay activity, including bets placed, wins, and time spent across our slots, table games, and live dealer titles
• We log technical data such as IP address, browser type, device information, and geolocation to confirm you are playing from within Ontario
• We store your communication history when you contact our customer support team via live chat or email

How We Use Your Information

We use the data we collect to operate Royal Vegas Casino Online safely and in compliance with the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario regulations. We rely on your information to confirm eligibility, process deposits and withdrawals, prevent fraud, and administer promotions such as our welcome bonus and loyalty rewards. We also use your data to communicate important account updates, respond to support enquiries, and improve the overall experience across every Royal Vegas online casino review touchpoint, including our slots library, live casino, and mobile platform.

Where you have opted in, we may use your contact details to send you information about new games, seasonal offers, or updates to our loyalty programme. You can withdraw this consent at any time by adjusting your communication preferences in your account settings or by contacting our support team directly.

Cookies and Tracking Technologies

You can access Royal Vegas Casino Canada seamlessly on desktop or mobile, and cookies play an essential role in making that experience smooth and secure. We at RoyalVegas use cookies and similar tracking technologies to remember your login details, keep you signed in, and understand how you interact with our games and promotions. These tools also help us detect suspicious activity and maintain the integrity of our platform.

Cookies allow us to tailor content, such as daily match offers or our Bonus Wheel promotions, based on your play history. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our site, including automatic login and personalised bonus offers.

Sharing Your Information

Choose Royal Vegas – we protect your data by limiting how and with whom it is shared. We only disclose your personal information to regulatory bodies such as AGCO and iGaming Ontario when legally required, to payment processors to complete your transactions, and to identity verification providers as part of our KYC obligations. Our RoyalVegas team never sells your personal data to third parties for marketing purposes.

We may also share limited information with our group affiliates within the Cityviews Group structure for the purposes of fraud prevention, responsible gaming monitoring, and regulatory compliance across jurisdictions. Any such sharing is governed by strict confidentiality agreements and data protection standards.

Data Security and Retention

At Royal Vegas, we retain your data for as long as necessary to fulfil the purposes outlined in this policy, meet our legal and regulatory obligations, and resolve any disputes. We employ SSL encryption and other industry-standard security measures across our Apricot-powered platform to protect your personal and financial information from unauthorised access, alteration, or disclosure.

Our security protocols cover every stage of your journey, from browsing Royal Vegas casino games and slots to completing withdrawals. While no system can guarantee absolute security, we continuously review and update our safeguards to reflect current best practices in data protection.

Your Rights and Choices

You have the right to request access to the personal information we hold about you, ask us to correct inaccurate data, or request deletion of your data where legally permissible. We at RoyalVegas apply strict KYC and verification procedures, which means certain records must be retained even after account closure to comply with anti-money laundering and licensing requirements.

• You may request a copy of the personal data we hold about you
• You may ask us to update or correct inaccurate information
• You may request that we restrict or object to certain processing activities
• You may lodge a complaint with us directly or escalate concerns to the relevant regulator

Age Verification and Responsible Gaming

Welcome to Royal Vegas Casino Ontario, where all players must be at least 19 years of age and physically located within Ontario to register and play. We verify age and location using identity documents and geolocation technology as part of our commitment to responsible gaming. We support tools such as BetGuard self-exclusion and work alongside ConnexOntario to provide players with resources for managing their gaming habits responsibly.

We take our responsibility seriously when handling data related to responsible gaming interventions, including deposit limits, time-outs, and self-exclusion requests, ensuring this sensitive information is handled with additional care and confidentiality.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through your registered email address or via a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

Our RoyalVegas support team is available to answer any questions you may have about this Privacy Policy or how we handle your personal data. You can reach us through live chat on our website, or submit formal complaints to our group complaints department at complaints@playersupportcenter.com. We aim to respond promptly and transparently to all privacy-related enquiries.